Wednesday, December 16, 2009

Stop Wellness Programs ...

... and instead, create a company-wide wellness culture.

Research shows a direct correlation between effective workplace health programs and return on investment as building a culture of health improvement can result in lower costs and improved performance according to Towers Perrin's 2009 Health Care Cost Survey.

Did you catch the last part of that first sentence? "Building a culture of health improvement can result in lower costs and improved performance."

You have to build a culture - not just a program. That means that your people have got to want to embrace health improvement in order to create a company-wide culture. Is one person, the Director of Health and Safety, going to be able to create that culture right across the entire company? No. Not likely. It's more than a one-person job but it is important and needs to move way up in the priority rankings.

In the same way that an organization develops a strategic plan to capture more and new customers, the organization should also be required to develop a strategy to capture the hearts and minds of its own people and move them toward a culture of health improvement - which is a culture of wellness. In other words, there needs to be a plan to involve all of your people in not just adhering to the rules of safety but in actually thinking health and safety. Since you have a plan to capture new revenues (customers), shouldn't you also have a plan to reduce your expenses (health-related costs and absenteeism)?

Once a Culture of Wellness takes root, here's what happens:
  • absenteeism rates drop dramatically
  • employee productivity and engagement spikes
  • attrition and turnover numbers drop
  • costs due to absenteeism drop drastically
  • staff morale rises dramatically
  • communication improves through all levels
  • demand for Stress Management programs will drop
  • people begin to love their work and spread the word about the company attracting new people.
Or, you could keep with the same program you have, continue to handle high absenteeism rates, watch your staff continue to turn over, pay the costs of constantly retraining (about 1.5 times the annual salary of the worker being replaced), deal with the petty arguments amongst staff and have to recruit like crazy to get more people to come work for you.

I don't know. It seems like a no-brainer to me. But then, that's just me. What about you? Are you ready to change your safety and wellness program into a full-blown corporate culture of wellness?
--

Kevin Burns - Corporate Safety Attitude/Culture Strategist
Creator of the 90-Day System To Improve Safety Culture!
www.safety.kevburns.com
Toll Free 1-877-287-6711


Tuesday, December 15, 2009

Build Safety Culture - Not Just Safety Programs

Is your safety program addressing responsibility, accountability, leadership and values?

Why not? I mean, come on, you look for these traits when you hire someone don't you? What do you look for on a resume? Accountability, responsibility, leadership (personal), initiative, values and history. The very things that you choose to hire someone on are the very things that are absent from your safety program.

If they are not important enough to address in your safety program then why don't you just hire based on the employee's past safety record? Why do you need a model employee when you could just have some safety cowboy who has somehow managed to remain unscathed over his lifetime of safety infractions? No, you want responsible people who are able to think outside of themselves. But you don't train them in how to do that do you?

You say you want your employees to watch out for each other and to take responsibility for keeping the job site safe. You want your employees to be accountable when they mess up as well as when they act proactively. You want your people to be present on the job so that they can provide for their families. You want all of these things from a good employee and yet you leave the soft-skills training right out of your safety program. Well that's not a safety and wellness program then - it's a compliance program.

Maybe you just want your people to blindly follow the rules. Maybe you just don't trust them enough to be able to think on their own - and I'm sure we've all worked with with one or two people like that but let's not penalize the whole crew because one or two have a hard time locating their backsides with both hands.

The problem is that the vast majority of safety programs were written in reaction to dumb things people have done on the job. Safety programs, by their very nature, are reactive. Incidents have happened in the past and that's why there are now new rules and procedures. But is that how you want your safety and wellness program to work - constantly reacting to incidents?

A successful safety culture needs to be built - not just a safety program. A safety culture can only be erected on a foundation of responsibility, accountability, leadership and values. Once you've established the big four, then, and only then, can you build your successful safety and wellness program.

It may mean that you stop hiring the "accident-survivor-turned-safety-speaker" who can not clearly demonstrate their accountability, responsibility or leadership by their past actions.  If your culture is one of "this could happen to you," then it probably will.

Be careful of the message that remains top-of-mind for your people. Talk about "leadership" and watch your people become leaders in safety. It's why I choose to work in building safety culture and safety attitude - not just safety programs.
--

Kevin Burns - Corporate Safety Attitude/Culture Strategist
www.safety.kevburns.com
Toll Free 1-877-287-6711

Monday, December 7, 2009

Safety Professionals Must Raise The Bar

I got the opportunity to join nearly 100 safety professionals for lunch Monday. The Calgary Chapter of CSSE invited me to speak on Attitude of Safety.

Calgary went face-to-face with Old Man Winter on the weekend and so the remnants of over a foot of snow combined with blustery cold temperatures of minus 20 Celsius made for tough driving conditions. But the room was filled to capacity regardless.

The weather provided a perfect example of an Attitude of Safety. The "Safety Professional" who preaches safety on the job yet drives to the safety meeting on all-season radials does not possess an Attitude of Safety.That is a Tolerance of Safety - and there's a huge difference.

Ensuring one's family members are driving on winter tires in frigid temperatures and snowy and icy conditions means that they display an Attitude of Safety.Not ensuring that family vehicles are not outfitted with winter tires sends a strong message: unfortunately the wrong message.

It is incumbent upon every safety professional to do everything within their power to ensure that seemingly ordinary daily tasks are conducted safely. All season tires harden like hockey pucks below -7 degrees. There is virtually no traction and consequently, less safety on all-season tires in cold and snowy weather.

Here's a novel idea for companies to help their people think safety: search out a tire shop willing to offer a volume discount for employees to purchase winter treads. Then give the employee an hour or so to have the tires installed.Let them ride one winter on snow-grips and they'll never drive on all-seasons again. You've, in fact, raised their standard of acceptable safety.

As a safety professional, demonstrate your Attitude of Safety by making sure your people are safe both on and off the job. It will go a long way to getting your employees to think about safety for themselves. In fact, winter tires might just be the catalyst that kicks your safety program into high gear.

Demonstrate your Attitude of Safety whenever possible. The difference you make impacts not just your workplace but your community as well. And isn't that really what safety is about? Safety for everyone?

--

Kevin Burns - Corporate Safety Attitude/Culture Strategist
www.safety.kevburns.com
Toll Free 1-877-287-6711

Wednesday, December 2, 2009

Get Tough: Cell-Phones And Snow Tires

Employees driving a company vehicle from Steels Industrial Products can be fired if they are caught using any kind of cellphone or texting device while driving -- period. Hooray. Steels president Jim Sidwell laid down the law to his 180 workers in British Columbia and Alberta a few weeks ago. Similar policies are in force at large companies such as Finning Canada, Husky Energy, Halliburton and ConocoPhilipps.

Studies show that drivers who talk on cellphones are six times more likely to be involved in dangerous collisions. And they are 23 times more likely to have a crash if they're texting and driving, according to the Insurance Bureau of Canada. People who chat on cellphones or text are 10 times more likely to run a stop sign.

It's a safety issue. And personally, I would like to see a way to enact legislation to company employees who freely chat or text on the cell phones while OFF the job too. Hey if they only do it while on the job, it's proof positive that those people do not possess a Safety Attitude. They just tolerate the rules at work. And they will cut corners in safety.

Oh, and speaking of Safety Attitude, let's make sure that if you really want to walk the safety-talk, let's make sure that there are winter tires on those company vehicles if they run where there is snow on the ground for long periods of time.

It's December and snow is falling. There is no comparison between driving on all-season tires and driving on winter tires. People though, whine about the additional expense. There is NO additional expense. Running winter tires for six months extends your all-season tires by six months every season. So a set of tires that may have lasted three years should last six by rotating all-seasons and winter tires.

Sorry but if you're in Safety and you don't have winter tires on your company vehicle AND your personal vehicle, then you're a hypocrite and as a safety supervisor, you don't walk your talk. Safety is an Attitude. Safety is more than just wearing your PPE on the job. Safety is about protecting yourself, your family and the general public off the job too.

I would encourage organizations to find a way to get personal vehicles outfitted with winter tires in snow-belt areas. I'm not saying that companies should pay for winter tires for their employees but make a deal at a tire shop and offer your people an hour off to get them changed over. If you preach safety, then make off-the-job-safety a part of your safety culture.

If you've never thought that way, then you aren't going to convince others of a safety attitude - and you could use my help to shift your culture to a Safety Culture.
--

Kevin Burns - Corporate Safety Attitude/Culture Strategist
www.safety.kevburns.com
Toll Free 1-877-287-6711

Thursday, November 26, 2009

When Workers Hate Their Bosses

When workers hate their bosses, you can't always openly tell. Some have disliked their bosses from Day 1. Others learn to increasingly disrespect their bosses and begin to shut down over time - eventually arriving to that point where they actually, in their minds, resign from the job. They end up doing just enough to not get fired.

Now before you go thinking that as long as they continue to do their jobs all is OK, let me clue you in. The levels of employee motivation have tangible ramifications for your organization:
  • Rates of jobsite theft will rise.
  • Quality of work will drop creating unsafe conditions.
  • Safety incident numbers rise.
  • Turnover and absenteeism both increase.
  • Profitability of the department drops.
If you've got any of these issues, then you've got a group of workers who have become disillusioned with their immediate boss. People who shut down like this don't have it in for the company (in most instances), they have it in for their immediate manager. It's not the corporate culture that irritates people over time, it's usually an immediate supervisor. Once an employee loses respect for their boss, good luck getting them motivated and engaged again. If they're not engaged and motivated, they are cutting corners - safety corners.

Stop buying the excuses of department managers who always have an excuse for why theft is up, safety incidents are up, reports are late, turnover is high or why so many people seem to be sick. They're sick alright - sick of their boss.

Act quickly when you see the signs.
--

Kevin Burns - Corporate Safety Attitude/Culture Strategist
www.safety.kevburns.com
Toll Free 1-877-287-6711

Monday, November 2, 2009

Forgotten Hardhat But Outstanding

I was passed this video link from @WorkSafeBC on Twitter. As they said, don't ever try something like this without a hard hat. This German construction worker is some kind of talented though. (There are no subtitles but you don't need them to see the talent).



http://www.youtube.com/watch?v=f2isWkvUqfM

Safety Supervisors, stress to your guys the ignored safety attitude and missing PPE while you applaud the art. Must have been a slow construction season to get that good at his art - but outstanding nonetheless.
--

Kevin Burns - Corporate Safety Attitude/Culture Strategist
www.safety.kevburns.com
Toll Free 1-877-287-6711

Sunday, November 1, 2009

Safety Culture Requires A Strong Attitude First

Colin was just 19 when he got the call to join the paving crew for the summer.  He had worked fast-food restaurants and warehouse work in past but he really wanted to be outside. The job promised good money, long hours and plenty of time in the sun.

Living in a hotel was a new experience for him. Being on the road, away from friends and family for weeks at a time and working 14 hours a day left no time for social activities so he was banking his money quickly. In his mind, he had the world by the tail and when the summer was over, he would have enough money to buy himself the car he'd always wanted.

The job only lasted three weeks before Safety Inspectors shut down the crew for failing to meet minimum training and safety standards. The crew chief was a family friend of Colin's whose lack of safety attitude caused Colin to be back working the fast-food restaurants and his dream of his new car gone with the work.

Safety Cowboys, old-school workers who just refuse to accept the new procedures, undermine your safety program, the livelihood of honest workers who just want to work and, in fact, work directly in opposition to your ability to establish a strong, cohesive culture of safety in your organizations. The last thing your organization needs happen is for your cowboys to influencing your green hands.

Safety needs to become an ingrained attitude in each and every worker. Without an attitude of safety, you, as a Safety Supervisor, will never create a "culture" of safety. You can't build a culture of safety with people who don't hold an attitude of of safety. You need a solid foundation before you can lay asphalt. The same is true about a culture of safety: you need a strong safety attitude first.
--

Kevin Burns - Corporate Safety Attitude/Culture Strategist
www.safety.kevburns.com
Toll Free 1-877-287-6711

Monday, September 7, 2009

Is It Labour Or Work?

It's Labour Day as I write this. Labour is defined as productive work, especially manual work which is done for wages.

Given the choice, most of us would like to be able to define what we do on a daily basis as labour. But is it? Is what we do really considered labour? I am not asking the question as to whether you work or not, I am asking whether the work you do could be considered labour. My feeling is that if you don't come home at the end of the day sweaty, smelly and clothes dirty and you probably didn't do labour. If you sit at a computer terminal all day it's work, not labour.

Yet most of us enjoy the benefits of the Labour Day holiday regardless of whether we labour or simply work. Perhaps we don't give enough credit to the folks who do labour.

This year marks an increase in the minimum wage in the United States. The US federal minimum wage now stands at $7.25 per hour with a few exceptions. If you're a waiter or waitress in many states you might be paid as low as $2.65 per hour because you have the ability to earn tips. Those tips you earn become part of your hourly wage determination. However, if even with tips you still have not earned $7.25 per hour on average, your employer is required to make up the difference. But heaven help you if you're an agricultural worker in Massachusetts because you can be paid as low as $1.60 per hour (room and board may make up the difference).

It's rare that you see a white collar job for minimum wage. Minimum wage recipients are usually people who labour for a living. And why these people continue to work for such low wages might be a mystery for some, it's the difference between groceries on the table or not for others.

Unfortunately, some folks look down their noses at those who labour for a living. They look down their noses at the people who built their 5000 ft.² house, the people who carved their marble countertop, who make their yards look beautiful, who ensure their luxury cars continue to run well, who prepare their lunches in restaurants, who work in the blazing sun to harvest that lettuce in your salad, who catch the crab and caviar, who come running in the middle of the night when your toilet overflows, who repair the potholes on the streets and who handle airline baggage so that you and your family might vacation in a country where there is no minimum wage for workers who come home at the end of the day sweaty, smelly and clothes dirty.

There are people who work and then there are people who labour. If you can work from home as well as an office, it's probably work -- not labour.

There are families who depend on the fruits of labour -- the paycheck. The people who labour are willing to share their holiday with you. How about you cut a little slack for those folks whose jobs may not be as glamorous as yours but are equally as important. Every job serves someone else. That's an Attitude of Service.

Sunday, August 30, 2009

Fifteen Years Prison For Text Messaging

It’s not very often that the State of Utah gets a round of applause (OK, there was that Olympics thing not too long ago but otherwise…). Today, I want to applaud Utah. While most other US States give someone a slap on the wrist or a measly fine for causing an accident while text messaging behind the wheel, Utah gives you up to fifteen years in prison.

Causing an accident while texting and driving is no longer considered an accident, it’s wilful. That means it becomes a case of reckless driving. Drinking and driving and texting and driving become the same.

Utah is the same state that recognizes talking on the cellphone is as hazardous as a .08 blood-alcohol level. But this new legislation (May 2009) states that there is an assumption that people know the risks and if they intend on texting while driving and caused an accident, then they carried a blatant disregard for others. That’s a wilful act punishable by up to fifteen years in prison.

SAFETY ATTITUDE ADJUSTMENT: Either put down the phone for the short time you’re driving or risk going to prison where you’ll have all of the time in the world to text. Oh right, they take away your cellphone when you go to prison. So either put the phone away for a few moments while you’re driving or put it away for fifteen years. Your call.

Thursday, August 20, 2009

Texting While Driving? Wake Up!

This is a video that every single person who believes they can text while driving needs to see. Make sure you get this video into the hands of your children and all teens and early 20's people. This video is disturbing ... be warned.



Safety Attitude includes making sure you look out for the people who don't bother to look out for themselves. As the video shows, one person texting can have dire consequences for others.

Tell me you won't hear, "I want Mommy to wake up," after you're done watching this video.

Monday, July 27, 2009

Texting While Driving Studied

It seems incredible that people still don't think that the safe operation of a vehicle is compromised while texting. In fact, just this past week I witnessed three separate incidents of excessive speed, swerving and lane-creep while texting at highway speed.

So when I read an article on just how distracting texting is, I felt it just had to be shared. Here is the link http://www.nytimes.com/2009/07/28/technology/28texting.html
--

Friday, July 17, 2009

Rare Alberta OHS Acquittal

This information is courtesy of Field Law LLP in Calgary.

On July 2, 2009, the Provincial Court of Alberta acquitted a Calgary construction company of three charges under the Occupational Health and Safety Act. The decision is significant, as acquittals are exceedingly rare in OHS cases. Field Law lawyers Steve Eichler and Laura Buckingham represented the accused company.

The company was charged after an experienced heavy-duty mechanic was caught by a hydraulic mechanism underneath a piece of earth-moving equipment.

First, the company was charged with failing to ensure, as far as reasonably practicable, the safety of a worker. The Court found the accident itself was proof that the company failed to ensure the safety of the mechanic. The case therefore turned on whether the employer had done what was reasonably practicable to ensure safety. The Court noted the many steps the company had taken:

  • Hiring: the company hired a qualified and experienced mechanic who had already taken many safety courses;
  • Training: the company provided a general safety orientation and further written information;
  • Manuals: the company provided a general safety manual and service manuals for all equipment, which included specific warnings; and
  • Supervision: the mechanic regularly met with his supervisor, and had monthly reviews of his performance, including evaluation of safety.

The Court found the specific accident was not foreseeable. As the company had been diligent in addressing foreseeable risks, it was not guilty of the charge.

The company was also acquitted of two specific offenses under the Occupational Health and Safety Code.

The decision is a reminder of the importance of comprehensive and up-to-date safety procedures. An employer must be diligent about identifying and addressing safety issues in the workplace, and consider safety in all aspects of employment and operations. Ideally, a strong safety program prevents accidents. But if an accident occurs, an employer will want to know, and be able to demonstrate, that it did everything possible to protect its workers.

Tuesday, July 7, 2009

Fourth of July Fireworks


This past weekend I spent the Fourth of July in Coeur d'Alene, Idaho. On the banks of Coeur d'Alene Lake I witnessed perhaps the most garish spectacle of fireworks, not to mention complete disregard for personal safety, I have ever seen.

Along the banks of the lake were cabins and cottages whose inhabitants each settled on the beach to ignite tens of thousands of dollars of fireworks from the beaches around the lake.

I saw not one pair of safety glasses, protective gloves or any concern for personal safety. Disposing of spent fireworks cartridges into the roaring campfire was the norm. As it turns out, almost ten thousand injuries happen in the United States each year around Independence day weekend. No small wonder.

There are no safe-use handling requirements, you can purchase fireworks by the pallet (yes you can for just over $1000) and there is little regard for personal safety when you're drinking and letting your ten year-old fire off the first few rounds. All of these things I personally witnessed. If I am not exposed to fireworks for a full year, I'll be OK with that.

Not much wonder that so many employers feel resistance to safety training. If the idiots who feel the need to blow hundreds of dollars to watch their children almost get their fingers blown off and call it entertainment, then the chances of a real safety message that could save lives is going to be a tough sell.

Thursday, June 18, 2009

140 Character Safety Meeting

I keep hearing from Safety Supervisors how the new Gen Y workers seem to have a great distaste for safety manuals. And they should. They've never really had to read anything over 140 characters long in the last few years. Oh sure, there was that University thing, but other than that...

Gen Y is the interactive, YouTube-video, short-burst, short-attention-span, make-it-entertaining generation of workers. The old binders full of pages and dividers aren't going to do it for this group.

You have a problem: you need to get what's in those manuals into their heads. They have a problem: it's freakin' boring.

SAFETY ATTITUDE ADJUSTMENT: How about doing what they're doing? Use the technology they're already using to get them where they are. How about text-messaging (SMS) a safety regulation in under 140 characters? Or how about setting up a Twitter account for your safety regs and force them (as a condition of employment) to subscribe to your Twitter feeds. Set up a "hashtag" like #yourcompanysafety and get your Gen Y's to get on board.

Every time they check their cell phones for either text messages or Twitter, you will have placed at least one new safety regulation/tip and it will help them to develop that Attitude of Safety that they need to help get your company to Zero.

Sample ideas:
PPE check. Hat, boots, gloves, eyes, hearing, all good? Look around. Who isn't good? What can you do to fix it right now? (124 characters)
Stop. Look up and all around. There's a potential hazard somewhere. Are you going to ignore it or address it? You choose. (125 characters)
Toolbox meeting at 3pm today. Just inside front gate of site. John has new info on yesterday's near gas breach. (111 characters)

Safety Attitude is about doing what's necessary to make sure crews are safe. Do what you've got to do. And stop thinking about how you've always done it. That's not working anymore.

Monday, June 8, 2009

Scary Survey Numbers Impact Safety

Do you think that just because your people are still employed in a down economy, that they’re adhering to safety procedures? Don’t bet your life on it. In fact, in desperate times, employees are resorting to desperate measures and are doing desperate things to hang onto their jobs.

According to a recent survey by Adecco, one of the world’s leaders in human resource solutions, an incredible 28 percent of respondents would do something dishonest in order to keep their jobs. These behaviors include blaming coworkers for mistakes, setting up situations for co-workers to fail or even blackmailing colleagues. Gen Y’s numbers are even scarier with 41 percent saying they would do something dishonest.

In the same survey 20 percent of currently employed individuals say current economic conditions have a negative affect upon their mental health.

Finally, 82 percent of respondents said their employers are not paying more attention to performance even as layoffs reduce payrolls to essential employees.

SAFETY ATTITUDE ADJUSTMENT: If you think that simply maintaining your current OH&S program is going to get you to Zero as the world changes – think again. As these times in our economy take their toll on your people, they are willing to sabotage other workers to save their own jobs. IS your OH&S program ready to address this? Seriously?

Twenty percent of your people are feeling that you’re not paying enough attention to their mental health on the job. What are you doing to address this? Someone with mental health problems on the job can be a walking hazard.

The world is changing. The worker on the job is changing. The numbers of Gen Y’s on the job are changing how you handle your safety program. But are you trying to manage the potential fallout using last year’s OH&S model in this year’s economic reality?

Look, if you’re not addressing Safety Attitude on the job, you’re missing a potentially fatal hazard. Workers who are prepared to blame co-workers to simply keep their own jobs are loose-cannons on the job site. You don’t have enough supervisors to watch everyone all of the time. You need to do something different.

Don’t wait until it’s too late. The numbers speak for themselves. You do the math. If you don’t address these new realities now, your safety numbers are going to take a nosedive and your LTI’s are going to cost you a lot of money.

“Safety Attitude” Includes Money and Security

Safety Attitude is just like it reads: an Attitude of Safety. An Attitude of Safety transcends the workplace. An Attitude of Safety doesn’t only work between certain hours. That would be a Tolerance of Safety. Someone with a Tolerance of Safety might be heard saying, “I know the rules and I abide by them at work but after work I’m on my own time and you don’t own me after work. And so I get to choose how I act off the job, not you Mr. Employer.”

Safety, though, transcends personal injury potential. Safety is not just about whether people find a way to avoid being injured physically. It’s not just about finding fire exits in an emergency or wearing a hard hat on a construction site or owning safety gloves and glasses. But safety really is also about how people might avoid being injured - financially and emotionally too. The problem is that current Occupational Health and Safety programs don’t address Safety Attitude. OH&S programs really only address rules and procedures and adherence to those same rules and procedures. OH&S does not address the underlying attitudes that determine how the rules come about. A really successful Attitude of Safety program must include the elements of not just personal safety, but personal security and even money.

Here’s why. You go to work to earn money so that, over time, you can provide some security for your family like a financial nest-egg, life insurance, disability insurance, retirement planning and investments to help take the “living paycheck-to-paycheck” frustration away from your loved ones. When you develop your security strategy, you take the pressure off of your family. They are secure in knowing that if tough times befell you, they would be alright.

When you put together your security strategy, you are, in fact, looking for safety for your family. You have something precious to live for and that one precious thing, your family, is counting on you. When you have something to live for, like a good family life, you won’t take unnecessary risks on the job. You won’t do anything that would jeopardize you or your family’s welfare. When you are able look out for your family, then you are able to look out for your coworkers as well.

But if you won’t look out for your own personal safety and security, how in the world are you able to look for others? How you do one thing is how you do everything. Someone who is a menace to himself on the job is sure as hell going to be a menace to everyone he works with.

Face it, if you’ve got a good money plan in place and your family is well looked after should something tragic happen to you, you have security. Security, for most families, comes from doing the right things with your money.

The challenge for most people though, is that they don’t realize that they’re acting unsafely because they’re not on the job at the time. On payday, plunking a quarter of your paycheck down on the casino card-table or the VLT is not a Safety Attitude. Going to the bar to get liquored-up so that you can feel lousy and not be 100% the next morning is not a Safety Attitude. Driving home with a couple of beers under your belt is not a Safety Attitude. Getting a windfall of money and spending it all foolishly (boats, skidoos, etc) when you could invest it and set yourself up for life is not a Safety Attitude.

SAFETY ATTITUDE ADJUSTMENT: Being foolish with your money shows you don’t care about your long-term security or long-term safety. If you’re willing to take chances with your money, you’ll do the same thing on the job. You may adhere to safety regulations on the job but you really don’t much care for those rules. You simply tolerate them. Anyone who allows him or herself to be foolish with money, show up to work with a hangover, frequently misplace their requisite safety gear or even drive around without a seat belt on are the kinds of people who don’t care about their own personal safety and security. If they don’t care about their own safety and security, what makes you think that they’ll be looking out for the rest of their fellow crew members on the job? Get real.

If you want to increase safety in your workplace then increase security out of the workplace. Help people with their money and increase the security of their loved ones. Give people a reason to be careful and they will. Make them blindly adhere to a bunch of safety regulations and, well, you take your own chances on the success of that program.

Friday, May 29, 2009

How To Not Do Safety - Safety Attitude - Test #04

Safety Attitude? Huh?

OK, so I'm planning on doing a little restoration work on my own car this weekend but I will guarantee that this is NOT how I will work under it. It seems like this guy perhaps played a few too many football games in High School without a helmet.

Enjoy your weekend. Think Safety Attitude!

Monday, May 25, 2009

Which Is Safer – Home Or Work?

There’s a different sound in the neighbourhood these days: it’s getting close to summer so the kids who were probably looking for something to do inside during the winter months have now headed outside. The sounds of playing outside are ramping up.

As I watched the neighbourhood kids this past weekend, I noticed that many parents send their kids out with bike helmets, elbow and knee pads for the skateboards and sunscreen for the hot days that were upon us this past weekend. As I opened the newspaper, I read an article that reads that more children are being injured by falling TVs and furniture than ever before. In fact, the number of incidents of kids being injured by falling furniture has increased 41 percent over the past eighteen years.

From the Journal of Clinical Pediatrics, researchers identified that 264,200 injuries – about 21 cases for every 100,000 children – are caused by furniture and TVs falling on them. More than 24 percent of the children injured had inadvertently pulled furniture onto themselves and another 11 percent were found to be climbing on furniture when the incidents occurred. Remember, this is only from the actual numbers of cases reported. Kids who may have hurt themselves but not badly enough to require medical attention are likely not included in this report. But here’s the big number, over half of the tip-overs were from televisions falling on the kids. In every single instance, large pieces of furniture and appliances were not anchored to the wall.

You send your kids outside to play with all of the requisite safety gear yet fail to protect them in their own homes. So what’s the problem? The problem is that you don’t want to “appear” as a bad parent so anything that happens in plain view of other parents; you make sure the kids have the appearance that you are looking after their safety. That’s simply a safety-tolerance attitude: if your neighbours can see our kids, then you’re probably making sure you have the appearance of safety. You don’t want to look like bad parents by letting your kids go into the street without helmets and elbow pads. But it turns out, that the kids are actually safer outside the house than inside.

It may be OK for kids to climb trees but not OK for them to climb bookshelves. Just because it’s not OK, doesn’t mean they don’t do it.

SAFETY ATTITUDE ADJUSTMENT: Safety Attitude means thinking about safety whether the neighbours are watching or not. If you go to work and adhere to the safety procedures, think for just a second about whether your kids would be safer at your place of work or in your own home. You see, someone has already set the rules for safety at work. Technically speaking, it would be safer for the kids, in many instances, to play in the workplace than it would be for them at home.

If you’ve got one of those big-screen TVs, anchor it. Anchor bookshelves, cabinets and anything else that might tip over when you can’t possibly be watching the kids’ every move. So go home and get a screwdriver, anchor straps or L-brackets and anchor your big stuff so the kids don’t hurt themselves. You’re a parent – a leader in your children’s’ lives – set the example for leadership and keep your kids out of the hospital. Show them that you have a Safety Attitude. It’s a small thing like this that will equip your kids when they themselves get ready to enter the workforce.

Friday, May 22, 2009

Kevin's New "Safety Attitude" Web Site

It's done. My new web site specifically for Safety professionals http://www.safety.kevburns.com

When it comes time for your next safety meeting, make sure that at least part of that meeting is set aside to specifically address Safety Attitude!

What is Safety Attitude? It's how your people think of safety. Is safety something they simply tolerate while on the job or do they actively practice it at home as much as they do at work. A Safety Attitude goes beyond the time clock. A Safety Attitude has no start and end time. A Safety Attitude is a state of mind - not a tolerance for the rules while on shift.

The truth is Safety Attitude, both on and off the job, brings your workers' safety focus to the forefront. It's the attitude of your people, when they drive in traffic, when they cut their lawns, when they operate power equipment at home, when they come to work alert (not hungover or full of cold meds) that can seriously cut the number of incidents on the job. It's Safety Attitude that keeps your people looking out for each other on the job and helps them to realize that "Zero" can be achieved but everyone on the job site needs to buy in. The Safety program may fall under the control of the Safety Supervisor, but carrying out safety on the job is everyone's responsibility.

Safety Attitude is perspective. Change the perspective and you change the results. Once you change someone's perspective, once you change how they see things. Once you change how they respond to hazards, you change results.

There are companies around the world who are achieving Zero on the job. Would you be willing to take the time to find out their secrets? I'll save you the trouble. Companies hit Zero when they don't allow excuses, reasons or justifiers to stand in their way. That's simply "Safety Attitude" in play.

None of it is measurable or tangible. But you won't find a single successful organization without it.

Now, you have two choices: address Safety Attitude at your next safety meeting - or - change the safety culture by continually addressing Safety Attitude as the primary component of a safety culture that works. Either way, we're here to help you get it done.

Thursday, May 14, 2009

How To Not Do Safety - Safety Attitude - Test #03


As you get set to head for the campgrounds and lakes for the long weekend in Canada, remember to tie down your load - but not like this guy.

Monday, May 11, 2009

How Not To Do Safety - Safety Attitude Test #02


Today's photo is for the weekend landscapers. It involves a few ladders, someone to hold it steady and a very large hedge.

I invite you to offer up your observations as to which safety infractions you can identify. Simply add your comments by clicking "comments" below.

Feel free to forward this post to others by clicking the white envelope (email post) and get them involved in having a little fun with safety.

Friday, May 8, 2009

How Not To Do Safety - Test #01

Some incredibly hilarious (if not near tragic) photos have made their way to my email recently. I will be sharing them with you over the next little while. The saying is true: "A picture is worth a thousand words" or at the very least, a dozen safety infractions.

I invite you to offer up your observations as to which safety infractions you can identify. Simply add your comments by clicking "comments" below.

Test #01 - drywalling in a commercial building.

Feel free to forward this post to others by clicking the white envelope (email post) and get them involved in having a little fun with safety.

Tuesday, May 5, 2009

New Alberta Safety Reg's

New safety announcements were made today for workplaces in Alberta. If you haven't heard, here is where you can find more information from the 2009 OHS Code and a bulletin that compares the 2006 and 2009 editions of the Code. They can be found online at: http://employment.alberta.ca/whs-ohs

Employers have three months to phase in the changes - that's 90 days and counting.

In a nutshell, here's what it says:

The Alberta Occupational Health and Safety (OHS) Code has been updated to keep workplace health and safety rules current and relevant. Alberta employers have until July 1 to comply with the updates.

The Occupational Health and Safety Council recommended changes to the code after extensive public consultation.

Updates to the OHS Code include the following:
  • new requirements for lift calculations, tag lines and personnel baskets;
  • health care requirements specific to patient/client/resident handling;
  • new requirements for medical sharps;
  • new concept of a ‘restricted’ space with less stringent requirements than a ‘confined’ space;
  • requirements applicable to respiratory protection against airborne biohazardous material;
  • mobile equipment requirements specifically for concrete pump trucks;
  • new, specific safety factors for rigging components;
  • occupational exposure limits revised for nearly 150 chemical substances; and
  • updates to better reflect current mining practices.
As Larry The Cable Guy says, "Git 'er done."

Thursday, April 30, 2009

Courage Is Not Hiding Fears

I met Larry this week. Larry has a very powerful story of being an alcoholic on the job. We shared the stage three times this week as he helped his fellow co-workers step up and admit it when they have a problem with substance or alcohol abuse. At the end of each of Larry's three speeches this week, he received a standing ovation.

Larry admits it is hard for him to accept a standing ovation. He is uncomfortable with it. That was, until I helped him see that the ovations were for his courage. It wasn't the speech they were applauding, it was his courage to take the stage and openly admit that he had a drinking problem.

In every audience, the numbers would dictate that there were one or two others struggling with a substance abuse problem, but in the mind of a man, reaching for help is the same as being weak.

Nothing could be further from the truth. Your admission is courageous. Your willingness to deal with a problem is courageous. Your wanting a better life is courageous. Trying to numb your pain, fear and stress with alcohol or drugs is the weak thing. A man who won't face his fears head-on is not a tower of strength. He is a potential reportable incident on the job.

SAFETY ATTITUDE ADJUSTMENT: Do you really think people will laugh at you if you sought help for a drinking problem? Are you afraid your friends wouldn't want anything to do with you if you admitted you had a problem? Well then they're not really your friends - they're just your drinking buddies.

Dealing with your demons takes courage. I admire those who are willing to change their ways. I look up to them not down at them. I applaud the man who admits he has a problem. The man who wakes each morning to face another day without drugs or alcohol has far more courage than the man who hides behind bottle.

My own father stayed sober for the last thirteen years of his life - even in the face of inoperable cancer. The cancer killed him but the bottle never beat him. That took courage.

What kind of courage are you made of? Will you continue to keep your fears a secret and put your life and the lives of your co-workers at risk or will you show us real courage?

Tuesday, April 21, 2009

Careless Is Careless

On her fifteenth birthday, my daughter asked me if I would buy her a car on her sixteenth birthday. After I picked myself up off of the floor from laughing, she looked at me and said, “But Dad, lots of my friends have parents who buy them cars.”

“I know Honey,” I replied with caring. “I’ve seen those cars in the parking lot at your school. Most of them really aren’t looked after at all. It’s what happens when people don’t earn their possessions. Look, I’ll pay for your schooling after high school, but I’m not buying you toys. If you want a car, you’ll have to go out and earn it.”

And she did – around seven thousand dollars over the next year. She paid cash for her first car – a real money pit that depleted her savings rather quickly. It was a huge life-lesson for her.

Recently, I spoke to a group of natural gas installers. The focus of my presentation was “Safety Attitude.” Although the numbers of safety incidents as it pertains to working with natural gas were within an acceptable range, the numbers of incidents while driving was up – numbers that the management team wanted brought back down.

Several of the workers in attendance were awarded with five, ten, fifteen, twenty and twenty-five year safe driving awards. But not all of the workers received awards. So it begged the question: what separates a safe driver from a careless driver? My answer is attitude.

SAFETY ATTITUDE ADJUSTMENT: A person who is careless with other things in his or her life will be careless behind the wheel. Careless is careless. You won’t find a person who is careful and meticulous with his or her own personal possessions and be careless behind the wheel of a company vehicle. Carelessness is a personality trait. Safety is an attitude.

Carelessness transcends all things in your life – including driving. If you’re careless and regularly lose your safety equipment, you will be careless behind the wheel. If you’re careless in ensuring that the quality of your work is your best effort always, you’ll be careless behind the wheel. If you’re careless about where you leave your car keys, you’ll be just as careless behind the wheel.

Watch how people treat a rental car and you’ll see similarities in how they drive a company vehicle. When you see a vehicle that is filled with fast-food bags, needs a wash (for a long time) or has several dings or fender crunches, you’ll see that same person being careless while driving the company vehicle.

There’s a sense of ownership and pride that comes with achieving something. When you are personally invested and earn your new car instead of just having it handed to you, you treat that new possession with a little more respect. If you won’t secure your own personal belongings, your own vehicle or your quality of work, you won’t really care about how you drive. It’s simple really. How you do one thing is how you do everything.

If you’re a department supervisor, Health and Safety manager or the CEO and you are considering bestowing a company vehicle on an employee, here’s the simple way to find out whether or not the company vehicle you are about to give to an employee will be treated with respect. Check out that employee’s own vehicle first. If it’s a mess – your vehicle will end up the same way before long. And if your vehicle ends up being a mess, so will the safe-driving record of that employee. How you do one thing is how you do everything. Careless is careless.

So how’s your driving? I’ll bet it’s about the same as your work quality, your own car or your relationships. If it’s messy elsewhere, it’s messy on the road.

Tuesday, April 14, 2009

Getting To Zero Means Getting Tough

Zero is a real possibility in safety. In fact, many companies are achieving zero right now. If others can do it, why can’t you?

The truth is that in order to achieve zero, companies, supervisors and VP’s of Safety are going to have to become vigilant and make the tough decisions. It’s not going to be easy to do it until you figure out where the hazards and job site issues come from in the first place.

Work sites are safe. It’s people who screw them up. Have a look at the following list and tell me it’s not people who screw things up:
  • Park an unsecured piece of equipment where it shouldn’t be.
  • Leave an extension cord running across the ground with no markings.
  • A quick trip up the ladder to fetch something – no need to tie-off.
  • No need for a seat belt since I’m still in the yard and not on the road yet.
  • No need for a truck walk-around – I did it fifteen minutes ago.
  • Maybe I should have adjusted the side mirror when I was stopped – oh well.
You getting my drift here? If it weren’t for people, everything would be exactly where it’s supposed to be. Of course, if it weren’t for people, nothing would ever get done. So there’s the conundrum.

It’s your people who give you the safety record you have. Your results on the job are the direct result of the line you take with those who do the job. The more vigilant you become in instilling a Safety Attitude, the more your results will improve.

SAFETY ATTITUDE ADJUSTMENT: What’s the difference between a driver who’s been drinking and a driver who’s exhausted? Sit in the passenger seat and you’ll figure out the answer – not much. So why do you allow your people to come to work after being out all night? What about letting them work hung-over? What about someone popping cold pills that make them drowsy? What about a parent who spent most of the night at the hospital with a sick child?

Are these people alert and ready for whatever happens or are they barely conscious? Could they be considered a hazard on the job? Fatigue and impairment cause accidents both on and off the job.

Do you ever wonder why Cops park a block away from the bar at eight o’clock in the morning? It’s to catch the driver retrieving his car who, although he seems coherent, is still over the limit to drive. And you’re going to let him work?

There are no more reasons and excuses for not achieving zero. If your crew knows that they are going to lose a day’s pay for showing up hung-over, sleep-deprived, stuffed full of cold medications or trying to hide the fact that they’re still drunk, then my guess is that they wouldn’t show up that way at all. People rise to level of expectation. But if you don’t impose any consequences for being impaired, then your safety record will just have to suffer the consequences alone.

Sunday, April 12, 2009

Safety Supervisors Have The Toughest Job

The Safety Supervisor has the toughest job. The Safety Supervisor is responsible for upholding the safety procedures at every moment of every day. And the job can be thankless.

Not only is the Safety Supervisor in a leadership position, but he or she is being watched like a hawk – by the people whose responsibility it is for the Safety Supervisor to watch over. The Safety Supervisor is the ultimate example of leading by example because people are watching. And if the Safety Supervisor does it differently than how the manual reads, he or she has set a new rule and procedure on the job.

For example:
  • If a Safety Supervisor exceeds the speed limit by just one mile per hour - new rule.
  • If the Safety Supervisor talks on the cell phone while driving and doesn’t pull over - new rule.
  • If the Safety Supervisor rolls through a stop sign and continues driving - new rule.
  • If the Safety Supervisor steps over a hazard on a job site and doesn’t address it - new rule.
  • If the Safety Supervisor forgets his or her safety glasses in the truck and enters the job site anyway - new rule.
  • If the Safety Supervisor overlooks just one procedure - new rule.
  • If the Safety Supervisor is not courteous in traffic - new rule.
  • If the Safety Supervisor sees a worker without full PPE and turns the other way - new rule.
  • If the Safety Supervisor’s paperwork isn’t meticulous - new rule.
  • If the Safety Supervisor is hung over at work - new rule.
  • If the Safety Supervisor overlooks just one worker’s safety (especially the guy that the Safety Supervisor doesn’t much care for personally) – new rule.
  • If the Safety Supervisor doesn’t pull his entire crew out of an unsafe job site - new rule.
  • If the Safety Supervisor doesn’t address a renegade worker’s challenge and remove him from the job site immediately – new rule.
  • If the Safety Supervisor doesn’t stand up to the job site bully – new rule.
  • If the Safety Supervisor doesn’t fire a worker who purposely created a hazard on the job site – new rule.
  • If a Safety Supervisor has a bad day and takes it out on the crew – new rule.
  • If the Safety Supervisor doesn’t foster an Attitude of “watch each others’ backs” on the job site – new rule.
  • If the Safety Supervisor leaves a job site before all safety concerns have been addressed – new rule and a new Safety Supervisor I would hope.
SAFETY ATTITUDE ADJUSTMENT: The job of the Safety Supervisor is not easy. In fact, out of all of the jobs in your organization, I would hazard a guess (pardon the pun there) that the job of the Safety Supervisor is the toughest, most thankless and most difficult of all of the jobs.

Being a company policeman is not easy. People don’t like to have their work inspected and worse yet; don’t like to be told that it’s not good enough. Workers don’t like to be told to put on their gloves – it makes some feel like they’re being treated like little kids.

But it can also be incredibly rewarding. Getting a crew to buy into a Safety Attitude and achieving “zero” as a result has got to be one of the best feelings in the world. But the job is still tough. Because while the full crew gets to share in the celebration of “zero,” anything less than “zero” the Safety Supervisor faces alone.

It’s a tough gig and it requires a lot of mental toughness. But then a Safety Attitude is important and not everyone has what it takes to be a Safety Supervisor.

Saturday, April 11, 2009

Safety Training Must Account For Interruptions

On one of my most recent airplane flights, as I sat myself into my aisle seat and secured my seat belt, the chief flight attendant began her announcements including the safety demonstration required on every flight. You know the one I am speaking of: seat belts, oxygen masks, floor-track lighting and emergency exits. I could probably demo the safety demonstration if the airline were in a pinch having heard it so many times.

Just prior to the safety demonstration, the flight attendant welcomed a few new “first-time flyers.” As I pretty much live on airplanes some days, it always amazes when I see mature adults taking their first flight – or should I say, finally getting around to taking their first flight. I can only imagine what it is like to experience a flight for the first time in mid-life. (If you’re 45 years old and have never been on a plane, then you wouldn’t really understand the jokes about airline service would you?)

As we were taxiing into take-off position and as the safety demonstration was taking place, a group of three men, in the emergency row, were having a great old conversation amongst themselves and loud enough that I, three rows ahead of them, was having a hard time hearing the safety demonstration. That’s not a problem for me as I’ve been through the safety demo thousands of times, but what about the first-time flyers on the plane? Wouldn’t this be the first time they’ve ever heard the announcement? Wouldn’t this be important information?

SAFETY ATTITUDE ADJUSTMENT: Does your safety training account for interruptions? Interruptions distract people from getting ALL of the information. A cell phone ringing during a toolbox or tailgate meeting distracts just enough that not every word is heard. Side-talking during a safety meeting means the person you’re talking to and yourself are not getting all of the information. Muttering under your breath impairs the attention of others if they can hear something. A safety attitude is an attitude of courtesy – to ensure that others AND yourself are safe. You can’t do that if you’re distracting others. And if you're distracting others, you're a hazard on the job.

Supervisors, before you hold your safety briefing, make sure you minimize as many distractions as possible – cell phones off, full attention, quiet place away from traffic and other noises as much as possible. Remember, interruptions impair learning. When learning is impaired, that’s another hazard on the job.

Thursday, April 9, 2009

Try SMS Text Messaging For Gen Y Safety

Have you got a crew that includes a few green hands? How Baby Boomers learn and how Millenials (Gen Y) learn are completely different. Are you expecting your new hires under 25 to sit down and pour over the Safety Manual with the same enthusiasm that an older worker would?

Remember, Gen Y is the video game generation – where things have to be fast and exciting to keep their attention. A safety manual is not a riveting read. The one thing this generation does well is Text Messaging or SMS. So why not use that technology to get your safety messages through to them?

PowerPoint (aka Corporate Karaoke – that’s my trademarked term) is not a learning tool that appeals to Gen Y. But short bursts of information will get through to your younger workers. So why not set up a program of daily (or several times daily) Safety Text Messages of 145 characters or less?

Here are some samples of Text Messages you could send right now.
  • “PPE check. Gloves? Hard hat? Glasses? Hearing? Got them?”
  • “Stop. Look around. Find a hazard and fix it right now.”
  • “Have you read the MSDS of everything you’re handling today?”
  • “Got a question? Ask! Don’t prove you don’t know what you’re doing.”
  • “What did you discuss at today’s tool-box meeting?”
  • “What have you done to make “zero” a possibility today?”
You could also include specifics from your Safety Manual – things that are specific to the job and you can repeatedly address points that you really want to drive home.

SAFETY ATTITUDE ADJUSTMENT: Most young workers check their cell phones at break time. Why not have something worth saving their life waiting for them when they break? Sure, there is a cost to this program. But it’s far cheaper than the cost of bad publicity for your organization as the result of an incident. Keep all of your workers focused on the task at hand. Don’t expect the tool-box or tailgate meeting to be retained any longer than about an hour. Gen Y’s can be good workers and you can help them instill a Safety Attitude if you only figure out a way to speak to them in a way that they will listen.

Wednesday, April 8, 2009

If You Don’t Believe In Safety …

I spoke today to the Edmonton Area Pipeline and Utility Operators Committee (EAPUOC). There were 500 or so in attendance as well as several booths featuring suppliers to the guys and companies who put shovels in the ground.

It was a full day of sessions and learning. Just prior to my session which was to close the day, Spencer Beach took the stage. Spencer is a unique character with an incredibly tough story to hear. It is impossible to not feel something during his presentation. Spencer, in a flash fire, suffered third and fourth degree burns to ninety percent of his body in a mere twenty seconds while the flames around him burned at 1500 degrees Celsius – the same temperature that cremation takes place at.

Luckily, he overcame the five percent chance he had to live, has endured thirty-five surgeries and was hospitalized for fourteen straight months.

During his presentation, he mentioned God several times. I suppose, that being left alone and being engulfed in 1500 degree flames, God is pretty much all you have left to talk to. In fact, it is impossible to predict who or what you would talk to or think about during the longest time of your life – as you fought to keep it.

And yet, there are people who go to work every day who don’t think about the safety aspect as being any more than a nuisance and perceive their safety supervisor – the guy who cares enough to keep him alive – as the bad guy who may come down on him for not following procedure. That worker will put himself and others at risk only because he thinks he knows best. That’s an idiotic way to try to prove a point.

SAFETY ATTITUDE ADJUSTMENT: If you don’t believe in safety, then you had better believe in God. Safety Attitude and awareness will keep you from harm’s way. But if you don’t believe in safety, then it won’t really be up to you whether you live or die: that, you leave in the hands of someone or something much more powerful, and I would guess a whole lot smarter, than you. If you ignore safety, safety ignores you.

Friday, April 3, 2009

You Don’t Have To Go To Safety Meetings

Recently, I was chosen to address a the full staff complement of a small municipality – everything from Administration and Social Services personnel to Fire, Police, Library, Recreation and Public Works staff. This was their annual Staff Day, a half-day session to inform all of the members of the municipal government staff of what was happening with new projects, new staff additions and new directions for the coming year. I was brought in to wrap up the morning offering a new perspective and a new attitude towards work, safety and developing a personal leadership role within the job environment.

During the early part of the meeting, while representatives from each department were addressing their updates to inform the rest of the staff of the goings-on, a few employees sitting in the back row decided that it was more important to chatter amongst themselves instead of keeping up to speed on what their own employer and organization was doing and how it may affect them, their work and the community in which they live and work. There was little respect or courtesy being demonstrated by these few workers especially during the part of the program in which the CAO was addressing the topics of Respect, Trust and Integrity.

Just prior to my session commencing, there was an open forum to ask questions. One of the back of the room disruptors muttered under their breath but loud enough for others around them to hear, “Do we have to be here?”

ATTITUDE ADJUSTMENT: No you don’t have to be here. You don’t have to attend any staff meetings. You don’t have to show up at work on time. You don’t have to endure three hours of coffee, donuts and pizza for free lunch. You don’t have to give your attention on the job. You don’t have to be considerate to your fellow workers. And no, you don’t have to sit through a boring meeting. Simply hand in your resignation and you’re free to do whatever you want.

However, if you take the job, you need to suck it up. You take all of the meetings, the procedures, the bosses, the whining of your co-workers, the hours, the holidays, the paycheck and the benefits you’re entitled to. You don’t have to do any of the jobs you don’t like – but you will have to give up everything you do like in order to stop doing what bores you. Some parts of the job are not as much fun as other parts of the job, granted. But they are all necessary.

My guess is that the Staff day was developed in response to, “How come no one ever tells us what’s going on?” I’m willing to bet those comments came from the people in the back row who chose not to pay attention anyway. And in a few weeks they’ll ask, “How come no one told us this was going on?”

Full kudos to the municipality for bringing the staff together to communicate what is happening with the municipality. They demonstrated respect, trust and integrity with their employees. Too bad not everyone reciprocated.

People who show no respect for their fellow workers will likely show little respect to their work, their equipment, their responsibilities, their co-workers, their bosses, their customers and to the whole concept of Safety. Would it be a loss if these people left the job? Really?

Wednesday, January 7, 2009

Is Stress Really The Problem?

The Global Business and Economic Roundtable on Addiction and Mental Health conducted a survey to determine the Top Ten Stressors at work. Here they are:
  • 10. "The treadmill syndrome" - Employees who consistently have too much or too little to do create a lot of stress.
  • 9. "Random interruptions" - Keeps employees from getting their work done - telephones, walk-in visits, supervisor's demands.
  • 8. "Pervasive uncertainty" - Created by constant, unsatisfactorily explained or unannounced change.
  • 7. "Mistrust, unfairness, and office politics" - Keeps everyone on edge and uncertain about the future.
  • 6. "Unclear policies and no sense of direction" - Causes additional uncertainty and undermines confidence in management.
  • 5. "Career and job ambiguity" - Creates a feeling of helplessness and of being out of control.
  • 4. "No feedback - good or bad" - People want to know how they are doing, and whether they are meeting expectations.
  • 3. "No appreciation" - Generates stress that endangers future efforts.
  • 2. "Lack of communication" - Leads to decreased performance and increased stress.
  • 1. The greatest stressor in the workplace is "lack of control" - Employees are highly stressed when they feel like they have no control over their participation or the outcome of their work.
In reading this list, I was struck by a single thought: there really is only ONE stressor at work – lack of control. The lack of control is really the one constant in every one of the other nine stressors. Lack of control in workload, interruptions, change, mistrust, direction, job security, feedback, appreciation and communication are what are causing the stress.

Now it’s been said that stress is a killer. I don’t buy that. Instead I believe that our inability to handle stress is the killer. It’s not the stress. It’s our in ability to handle it.

It’s not the job. It’s our inability to handle all of the issues that come up in the job.

As I wrote in a recent Blog entry, there’s a difference in the outcome of the work you do when you take on the attitude that your job is your career, even if it’s only your career for now. It no longer becomes just a job. A career is something you manage. A job is just something you grumble about having to do.

Change your attitude on your work and your work will begin to improve. Don’t argue with me on this one. I am right (been there done that). The moment you change your attitude on your “job” being more than just a job and instead being a career, you will begin to see the “job” in a whole new light. And believe me, there is a whole lot less stress when you start taking control of where you work, how you work, the quality of your work and the contribution you make to your work.

SAFETY ATTITUDE ADJUSTMENT: Are you feeling out of control on the job? It’s likely because you’re letting every one else decide your career for you. Stop it. Take back the control. If you don't, it will affect your safety.

You may need A job but not necessarily this one. Are you working because of the pension you’ll receive at retirement? Then you’ve already checked out mentally and are counting the days until you retire. That’s no way to manage a career. That’s a prison sentence.

I’ve said it before and I perhaps need to say it again: the more valuable you become on the job, the less likely you are to be replaced. Increase your value. Get better at communicating, thinking, sharing ideas, focusing, working safely and embracing change (it is a good thing most times). Read the Leadership books. Listen to the CD’s. Go to the seminars. Pay attentiona t Safety Meetings. Get better. Get stronger. Get more valuable. And if you choose to NOT do the work to improve yourself and your safety value, well then sorry. There is no one then who can possibly guarantee that something drastic won’t happen to you. That should stress you a little.