Careless Is Careless

On her fifteenth birthday, my daughter asked me if I would buy her a car on her sixteenth birthday. After I picked myself up off of the floor from laughing, she looked at me and said, “But Dad, lots of my friends have parents who buy them cars.”

“I know Honey,” I replied with caring. “I’ve seen those cars in the parking lot at your school. Most of them really aren’t looked after at all. It’s what happens when people don’t earn their possessions. Look, I’ll pay for your schooling after high school, but I’m not buying you toys. If you want a car, you’ll have to go out and earn it.”

And she did – around seven thousand dollars over the next year. She paid cash for her first car – a real money pit that depleted her savings rather quickly. It was a huge life-lesson for her.

Recently, I spoke to a group of natural gas installers. The focus of my presentation was “Safety Attitude.” Although the numbers of safety incidents as it pertains to working with natural gas were within an acceptable range, the numbers of incidents while driving was up – numbers that the management team wanted brought back down.

Several of the workers in attendance were awarded with five, ten, fifteen, twenty and twenty-five year safe driving awards. But not all of the workers received awards. So it begged the question: what separates a safe driver from a careless driver? My answer is attitude.

SAFETY ATTITUDE ADJUSTMENT: A person who is careless with other things in his or her life will be careless behind the wheel. Careless is careless. You won’t find a person who is careful and meticulous with his or her own personal possessions and be careless behind the wheel of a company vehicle. Carelessness is a personality trait. Safety is an attitude.

Carelessness transcends all things in your life – including driving. If you’re careless and regularly lose your safety equipment, you will be careless behind the wheel. If you’re careless in ensuring that the quality of your work is your best effort always, you’ll be careless behind the wheel. If you’re careless about where you leave your car keys, you’ll be just as careless behind the wheel.

Watch how people treat a rental car and you’ll see similarities in how they drive a company vehicle. When you see a vehicle that is filled with fast-food bags, needs a wash (for a long time) or has several dings or fender crunches, you’ll see that same person being careless while driving the company vehicle.

There’s a sense of ownership and pride that comes with achieving something. When you are personally invested and earn your new car instead of just having it handed to you, you treat that new possession with a little more respect. If you won’t secure your own personal belongings, your own vehicle or your quality of work, you won’t really care about how you drive. It’s simple really. How you do one thing is how you do everything.

If you’re a department supervisor, Health and Safety manager or the CEO and you are considering bestowing a company vehicle on an employee, here’s the simple way to find out whether or not the company vehicle you are about to give to an employee will be treated with respect. Check out that employee’s own vehicle first. If it’s a mess – your vehicle will end up the same way before long. And if your vehicle ends up being a mess, so will the safe-driving record of that employee. How you do one thing is how you do everything. Careless is careless.

So how’s your driving? I’ll bet it’s about the same as your work quality, your own car or your relationships. If it’s messy elsewhere, it’s messy on the road.

Safety Training Must Account For Interruptions

On one of my most recent airplane flights, as I sat myself into my aisle seat and secured my seat belt, the chief flight attendant began her announcements including the safety demonstration required on every flight. You know the one I am speaking of: seat belts, oxygen masks, floor-track lighting and emergency exits. I could probably demo the safety demonstration if the airline were in a pinch having heard it so many times.

Just prior to the safety demonstration, the flight attendant welcomed a few new “first-time flyers.” As I pretty much live on airplanes some days, it always amazes when I see mature adults taking their first flight – or should I say, finally getting around to taking their first flight. I can only imagine what it is like to experience a flight for the first time in mid-life. (If you’re 45 years old and have never been on a plane, then you wouldn’t really understand the jokes about airline service would you?)

As we were taxiing into take-off position and as the safety demonstration was taking place, a group of three men, in the emergency row, were having a great old conversation amongst themselves and loud enough that I, three rows ahead of them, was having a hard time hearing the safety demonstration. That’s not a problem for me as I’ve been through the safety demo thousands of times, but what about the first-time flyers on the plane? Wouldn’t this be the first time they’ve ever heard the announcement? Wouldn’t this be important information?

SAFETY ATTITUDE ADJUSTMENT: Does your safety training account for interruptions? Interruptions distract people from getting ALL of the information. A cell phone ringing during a toolbox or tailgate meeting distracts just enough that not every word is heard. Side-talking during a safety meeting means the person you’re talking to and yourself are not getting all of the information. Muttering under your breath impairs the attention of others if they can hear something. A safety attitude is an attitude of courtesy – to ensure that others AND yourself are safe. You can’t do that if you’re distracting others. And if you're distracting others, you're a hazard on the job.

Supervisors, before you hold your safety briefing, make sure you minimize as many distractions as possible – cell phones off, full attention, quiet place away from traffic and other noises as much as possible. Remember, interruptions impair learning. When learning is impaired, that’s another hazard on the job.

Try SMS Text Messaging For Gen Y Safety

Have you got a crew that includes a few green hands? How Baby Boomers learn and how Millenials (Gen Y) learn are completely different. Are you expecting your new hires under 25 to sit down and pour over the Safety Manual with the same enthusiasm that an older worker would?

Remember, Gen Y is the video game generation – where things have to be fast and exciting to keep their attention. A safety manual is not a riveting read. The one thing this generation does well is Text Messaging or SMS. So why not use that technology to get your safety messages through to them?

PowerPoint (aka Corporate Karaoke – that’s my trademarked term) is not a learning tool that appeals to Gen Y. But short bursts of information will get through to your younger workers. So why not set up a program of daily (or several times daily) Safety Text Messages of 145 characters or less?

Here are some samples of Text Messages you could send right now.

• “PPE check. Gloves? Hard hat? Glasses? Hearing? Got them?”
• “Stop. Look around. Find a hazard and fix it right now.”
• “Have you read the MSDS of everything you’re handling today?”
• “Got a question? Ask! Don’t prove you don’t know what you’re doing.”
• “What did you discuss at today’s tool-box meeting?”
• “What have you done to make “zero” a possibility today?”

You could also include specifics from your Safety Manual – things that are specific to the job and you can repeatedly address points that you really want to drive home.

SAFETY ATTITUDE ADJUSTMENT: Most young workers check their cell phones at break time. Why not have something worth saving their life waiting for them when they break? Sure, there is a cost to this program. But it’s far cheaper than the cost of bad publicity for your organization as the result of an incident. Keep all of your workers focused on the task at hand. Don’t expect the tool-box or tailgate meeting to be retained any longer than about an hour. Gen Y’s can be good workers and you can help them instill a Safety Attitude if you only figure out a way to speak to them in a way that they will listen.

You Don’t Have To Go To Safety Meetings

Recently, I was chosen to address a the full staff complement of a small municipality – everything from Administration and Social Services personnel to Fire, Police, Library, Recreation and Public Works staff. This was their annual Staff Day, a half-day session to inform all of the members of the municipal government staff of what was happening with new projects, new staff additions and new directions for the coming year. I was brought in to wrap up the morning offering a new perspective and a new attitude towards work, safety and developing a personal leadership role within the job environment.

During the early part of the meeting, while representatives from each department were addressing their updates to inform the rest of the staff of the goings-on, a few employees sitting in the back row decided that it was more important to chatter amongst themselves instead of keeping up to speed on what their own employer and organization was doing and how it may affect them, their work and the community in which they live and work. There was little respect or courtesy being demonstrated by these few workers especially during the part of the program in which the CAO was addressing the topics of Respect, Trust and Integrity.

Just prior to my session commencing, there was an open forum to ask questions. One of the back of the room disruptors muttered under their breath but loud enough for others around them to hear, “Do we have to be here?”

ATTITUDE ADJUSTMENT: No you don’t have to be here. You don’t have to attend any staff meetings. You don’t have to show up at work on time. You don’t have to endure three hours of coffee, donuts and pizza for free lunch. You don’t have to give your attention on the job. You don’t have to be considerate to your fellow workers. And no, you don’t have to sit through a boring meeting. Simply hand in your resignation and you’re free to do whatever you want.

However, if you take the job, you need to suck it up. You take all of the meetings, the procedures, the bosses, the whining of your co-workers, the hours, the holidays, the paycheck and the benefits you’re entitled to. You don’t have to do any of the jobs you don’t like – but you will have to give up everything you do like in order to stop doing what bores you. Some parts of the job are not as much fun as other parts of the job, granted. But they are all necessary.

My guess is that the Staff day was developed in response to, “How come no one ever tells us what’s going on?” I’m willing to bet those comments came from the people in the back row who chose not to pay attention anyway. And in a few weeks they’ll ask, “How come no one told us this was going on?”

Full kudos to the municipality for bringing the staff together to communicate what is happening with the municipality. They demonstrated respect, trust and integrity with their employees. Too bad not everyone reciprocated.

People who show no respect for their fellow workers will likely show little respect to their work, their equipment, their responsibilities, their co-workers, their bosses, their customers and to the whole concept of Safety. Would it be a loss if these people left the job? Really?

Featured Expert in Safe Supervisor Magazine

Safe Supervisor magazine is a monthly publication dedicated to helping Occupational Health & Safety managers, supervisors and foremen become more effective in their jobs.

Last week, Dave Duncan of Safe Supervisor, interviewed me on a host of topics related to safety in the workplace. Primarily, our discussion centered around how to get non-complying workers to come around and to embrace the on-the-job safety procedures.

Safety Naggers Need a Bag of New Tricks
This is a two-part series on how supervisors can deal with workers who have an “attitude” and resist working safely. The first segment will look at how supervisors can approach such workers in a manner that doesn’t involve nagging. Part two will examine what supervisors can do to rein in workplace “cowboys” and what can be done when words aren’t enough to budge a bad safety attitude.

The interview is a two-part series that will be published in both the February and March 2009 editions of Safety Supervisor.

Safety IS an Attitude!