Courage Is Not Hiding Fears

I met Larry this week. Larry has a very powerful story of being an alcoholic on the job. We shared the stage three times this week as he helped his fellow co-workers step up and admit it when they have a problem with substance or alcohol abuse. At the end of each of Larry's three speeches this week, he received a standing ovation.

Larry admits it is hard for him to accept a standing ovation. He is uncomfortable with it. That was, until I helped him see that the ovations were for his courage. It wasn't the speech they were applauding, it was his courage to take the stage and openly admit that he had a drinking problem.

In every audience, the numbers would dictate that there were one or two others struggling with a substance abuse problem, but in the mind of a man, reaching for help is the same as being weak.

Nothing could be further from the truth. Your admission is courageous. Your willingness to deal with a problem is courageous. Your wanting a better life is courageous. Trying to numb your pain, fear and stress with alcohol or drugs is the weak thing. A man who won't face his fears head-on is not a tower of strength. He is a potential reportable incident on the job.

SAFETY ATTITUDE ADJUSTMENT: Do you really think people will laugh at you if you sought help for a drinking problem? Are you afraid your friends wouldn't want anything to do with you if you admitted you had a problem? Well then they're not really your friends - they're just your drinking buddies.

Dealing with your demons takes courage. I admire those who are willing to change their ways. I look up to them not down at them. I applaud the man who admits he has a problem. The man who wakes each morning to face another day without drugs or alcohol has far more courage than the man who hides behind bottle.

My own father stayed sober for the last thirteen years of his life - even in the face of inoperable cancer. The cancer killed him but the bottle never beat him. That took courage.

What kind of courage are you made of? Will you continue to keep your fears a secret and put your life and the lives of your co-workers at risk or will you show us real courage?

Careless Is Careless

On her fifteenth birthday, my daughter asked me if I would buy her a car on her sixteenth birthday. After I picked myself up off of the floor from laughing, she looked at me and said, “But Dad, lots of my friends have parents who buy them cars.”

“I know Honey,” I replied with caring. “I’ve seen those cars in the parking lot at your school. Most of them really aren’t looked after at all. It’s what happens when people don’t earn their possessions. Look, I’ll pay for your schooling after high school, but I’m not buying you toys. If you want a car, you’ll have to go out and earn it.”

And she did – around seven thousand dollars over the next year. She paid cash for her first car – a real money pit that depleted her savings rather quickly. It was a huge life-lesson for her.

Recently, I spoke to a group of natural gas installers. The focus of my presentation was “Safety Attitude.” Although the numbers of safety incidents as it pertains to working with natural gas were within an acceptable range, the numbers of incidents while driving was up – numbers that the management team wanted brought back down.

Several of the workers in attendance were awarded with five, ten, fifteen, twenty and twenty-five year safe driving awards. But not all of the workers received awards. So it begged the question: what separates a safe driver from a careless driver? My answer is attitude.

SAFETY ATTITUDE ADJUSTMENT: A person who is careless with other things in his or her life will be careless behind the wheel. Careless is careless. You won’t find a person who is careful and meticulous with his or her own personal possessions and be careless behind the wheel of a company vehicle. Carelessness is a personality trait. Safety is an attitude.

Carelessness transcends all things in your life – including driving. If you’re careless and regularly lose your safety equipment, you will be careless behind the wheel. If you’re careless in ensuring that the quality of your work is your best effort always, you’ll be careless behind the wheel. If you’re careless about where you leave your car keys, you’ll be just as careless behind the wheel.

Watch how people treat a rental car and you’ll see similarities in how they drive a company vehicle. When you see a vehicle that is filled with fast-food bags, needs a wash (for a long time) or has several dings or fender crunches, you’ll see that same person being careless while driving the company vehicle.

There’s a sense of ownership and pride that comes with achieving something. When you are personally invested and earn your new car instead of just having it handed to you, you treat that new possession with a little more respect. If you won’t secure your own personal belongings, your own vehicle or your quality of work, you won’t really care about how you drive. It’s simple really. How you do one thing is how you do everything.

If you’re a department supervisor, Health and Safety manager or the CEO and you are considering bestowing a company vehicle on an employee, here’s the simple way to find out whether or not the company vehicle you are about to give to an employee will be treated with respect. Check out that employee’s own vehicle first. If it’s a mess – your vehicle will end up the same way before long. And if your vehicle ends up being a mess, so will the safe-driving record of that employee. How you do one thing is how you do everything. Careless is careless.

So how’s your driving? I’ll bet it’s about the same as your work quality, your own car or your relationships. If it’s messy elsewhere, it’s messy on the road.

Getting To Zero Means Getting Tough

Zero is a real possibility in safety. In fact, many companies are achieving zero right now. If others can do it, why can’t you?

The truth is that in order to achieve zero, companies, supervisors and VP’s of Safety are going to have to become vigilant and make the tough decisions. It’s not going to be easy to do it until you figure out where the hazards and job site issues come from in the first place.

Work sites are safe. It’s people who screw them up. Have a look at the following list and tell me it’s not people who screw things up:

• Park an unsecured piece of equipment where it shouldn’t be.
• Leave an extension cord running across the ground with no markings.
• A quick trip up the ladder to fetch something – no need to tie-off.
• No need for a seat belt since I’m still in the yard and not on the road yet.
• No need for a truck walk-around – I did it fifteen minutes ago.
• Maybe I should have adjusted the side mirror when I was stopped – oh well.

You getting my drift here? If it weren’t for people, everything would be exactly where it’s supposed to be. Of course, if it weren’t for people, nothing would ever get done. So there’s the conundrum.

It’s your people who give you the safety record you have. Your results on the job are the direct result of the line you take with those who do the job. The more vigilant you become in instilling a Safety Attitude, the more your results will improve.

SAFETY ATTITUDE ADJUSTMENT: What’s the difference between a driver who’s been drinking and a driver who’s exhausted? Sit in the passenger seat and you’ll figure out the answer – not much. So why do you allow your people to come to work after being out all night? What about letting them work hung-over? What about someone popping cold pills that make them drowsy? What about a parent who spent most of the night at the hospital with a sick child?

Are these people alert and ready for whatever happens or are they barely conscious? Could they be considered a hazard on the job? Fatigue and impairment cause accidents both on and off the job.

Do you ever wonder why Cops park a block away from the bar at eight o’clock in the morning? It’s to catch the driver retrieving his car who, although he seems coherent, is still over the limit to drive. And you’re going to let him work?

There are no more reasons and excuses for not achieving zero. If your crew knows that they are going to lose a day’s pay for showing up hung-over, sleep-deprived, stuffed full of cold medications or trying to hide the fact that they’re still drunk, then my guess is that they wouldn’t show up that way at all. People rise to level of expectation. But if you don’t impose any consequences for being impaired, then your safety record will just have to suffer the consequences alone.

Safety Supervisors Have The Toughest Job

The Safety Supervisor has the toughest job. The Safety Supervisor is responsible for upholding the safety procedures at every moment of every day. And the job can be thankless.

Not only is the Safety Supervisor in a leadership position, but he or she is being watched like a hawk – by the people whose responsibility it is for the Safety Supervisor to watch over. The Safety Supervisor is the ultimate example of leading by example because people are watching. And if the Safety Supervisor does it differently than how the manual reads, he or she has set a new rule and procedure on the job.

For example:

• If a Safety Supervisor exceeds the speed limit by just one mile per hour - new rule.
• If the Safety Supervisor talks on the cell phone while driving and doesn’t pull over - new rule.
• If the Safety Supervisor rolls through a stop sign and continues driving - new rule.
• If the Safety Supervisor steps over a hazard on a job site and doesn’t address it - new rule.
• If the Safety Supervisor forgets his or her safety glasses in the truck and enters the job site anyway - new rule.
• If the Safety Supervisor overlooks just one procedure - new rule.
• If the Safety Supervisor is not courteous in traffic - new rule.
• If the Safety Supervisor sees a worker without full PPE and turns the other way - new rule.
• If the Safety Supervisor’s paperwork isn’t meticulous - new rule.
• If the Safety Supervisor is hung over at work - new rule.
• If the Safety Supervisor overlooks just one worker’s safety (especially the guy that the Safety Supervisor doesn’t much care for personally) – new rule.
• If the Safety Supervisor doesn’t pull his entire crew out of an unsafe job site - new rule.
• If the Safety Supervisor doesn’t address a renegade worker’s challenge and remove him from the job site immediately – new rule.
• If the Safety Supervisor doesn’t stand up to the job site bully – new rule.
• If the Safety Supervisor doesn’t fire a worker who purposely created a hazard on the job site – new rule.
• If a Safety Supervisor has a bad day and takes it out on the crew – new rule.
• If the Safety Supervisor doesn’t foster an Attitude of “watch each others’ backs” on the job site – new rule.
• If the Safety Supervisor leaves a job site before all safety concerns have been addressed – new rule and a new Safety Supervisor I would hope.

SAFETY ATTITUDE ADJUSTMENT: The job of the Safety Supervisor is not easy. In fact, out of all of the jobs in your organization, I would hazard a guess (pardon the pun there) that the job of the Safety Supervisor is the toughest, most thankless and most difficult of all of the jobs.

Being a company policeman is not easy. People don’t like to have their work inspected and worse yet; don’t like to be told that it’s not good enough. Workers don’t like to be told to put on their gloves – it makes some feel like they’re being treated like little kids.

But it can also be incredibly rewarding. Getting a crew to buy into a Safety Attitude and achieving “zero” as a result has got to be one of the best feelings in the world. But the job is still tough. Because while the full crew gets to share in the celebration of “zero,” anything less than “zero” the Safety Supervisor faces alone.

It’s a tough gig and it requires a lot of mental toughness. But then a Safety Attitude is important and not everyone has what it takes to be a Safety Supervisor.

Safety Training Must Account For Interruptions

On one of my most recent airplane flights, as I sat myself into my aisle seat and secured my seat belt, the chief flight attendant began her announcements including the safety demonstration required on every flight. You know the one I am speaking of: seat belts, oxygen masks, floor-track lighting and emergency exits. I could probably demo the safety demonstration if the airline were in a pinch having heard it so many times.

Just prior to the safety demonstration, the flight attendant welcomed a few new “first-time flyers.” As I pretty much live on airplanes some days, it always amazes when I see mature adults taking their first flight – or should I say, finally getting around to taking their first flight. I can only imagine what it is like to experience a flight for the first time in mid-life. (If you’re 45 years old and have never been on a plane, then you wouldn’t really understand the jokes about airline service would you?)

As we were taxiing into take-off position and as the safety demonstration was taking place, a group of three men, in the emergency row, were having a great old conversation amongst themselves and loud enough that I, three rows ahead of them, was having a hard time hearing the safety demonstration. That’s not a problem for me as I’ve been through the safety demo thousands of times, but what about the first-time flyers on the plane? Wouldn’t this be the first time they’ve ever heard the announcement? Wouldn’t this be important information?

SAFETY ATTITUDE ADJUSTMENT: Does your safety training account for interruptions? Interruptions distract people from getting ALL of the information. A cell phone ringing during a toolbox or tailgate meeting distracts just enough that not every word is heard. Side-talking during a safety meeting means the person you’re talking to and yourself are not getting all of the information. Muttering under your breath impairs the attention of others if they can hear something. A safety attitude is an attitude of courtesy – to ensure that others AND yourself are safe. You can’t do that if you’re distracting others. And if you're distracting others, you're a hazard on the job.

Supervisors, before you hold your safety briefing, make sure you minimize as many distractions as possible – cell phones off, full attention, quiet place away from traffic and other noises as much as possible. Remember, interruptions impair learning. When learning is impaired, that’s another hazard on the job.

Try SMS Text Messaging For Gen Y Safety

Have you got a crew that includes a few green hands? How Baby Boomers learn and how Millenials (Gen Y) learn are completely different. Are you expecting your new hires under 25 to sit down and pour over the Safety Manual with the same enthusiasm that an older worker would?

Remember, Gen Y is the video game generation – where things have to be fast and exciting to keep their attention. A safety manual is not a riveting read. The one thing this generation does well is Text Messaging or SMS. So why not use that technology to get your safety messages through to them?

PowerPoint (aka Corporate Karaoke – that’s my trademarked term) is not a learning tool that appeals to Gen Y. But short bursts of information will get through to your younger workers. So why not set up a program of daily (or several times daily) Safety Text Messages of 145 characters or less?

Here are some samples of Text Messages you could send right now.

• “PPE check. Gloves? Hard hat? Glasses? Hearing? Got them?”
• “Stop. Look around. Find a hazard and fix it right now.”
• “Have you read the MSDS of everything you’re handling today?”
• “Got a question? Ask! Don’t prove you don’t know what you’re doing.”
• “What did you discuss at today’s tool-box meeting?”
• “What have you done to make “zero” a possibility today?”

You could also include specifics from your Safety Manual – things that are specific to the job and you can repeatedly address points that you really want to drive home.

SAFETY ATTITUDE ADJUSTMENT: Most young workers check their cell phones at break time. Why not have something worth saving their life waiting for them when they break? Sure, there is a cost to this program. But it’s far cheaper than the cost of bad publicity for your organization as the result of an incident. Keep all of your workers focused on the task at hand. Don’t expect the tool-box or tailgate meeting to be retained any longer than about an hour. Gen Y’s can be good workers and you can help them instill a Safety Attitude if you only figure out a way to speak to them in a way that they will listen.

If You Don’t Believe In Safety …

I spoke today to the Edmonton Area Pipeline and Utility Operators Committee (EAPUOC). There were 500 or so in attendance as well as several booths featuring suppliers to the guys and companies who put shovels in the ground.

It was a full day of sessions and learning. Just prior to my session which was to close the day, Spencer Beach took the stage. Spencer is a unique character with an incredibly tough story to hear. It is impossible to not feel something during his presentation. Spencer, in a flash fire, suffered third and fourth degree burns to ninety percent of his body in a mere twenty seconds while the flames around him burned at 1500 degrees Celsius – the same temperature that cremation takes place at.

Luckily, he overcame the five percent chance he had to live, has endured thirty-five surgeries and was hospitalized for fourteen straight months.

During his presentation, he mentioned God several times. I suppose, that being left alone and being engulfed in 1500 degree flames, God is pretty much all you have left to talk to. In fact, it is impossible to predict who or what you would talk to or think about during the longest time of your life – as you fought to keep it.

And yet, there are people who go to work every day who don’t think about the safety aspect as being any more than a nuisance and perceive their safety supervisor – the guy who cares enough to keep him alive – as the bad guy who may come down on him for not following procedure. That worker will put himself and others at risk only because he thinks he knows best. That’s an idiotic way to try to prove a point.

SAFETY ATTITUDE ADJUSTMENT: If you don’t believe in safety, then you had better believe in God. Safety Attitude and awareness will keep you from harm’s way. But if you don’t believe in safety, then it won’t really be up to you whether you live or die: that, you leave in the hands of someone or something much more powerful, and I would guess a whole lot smarter, than you. If you ignore safety, safety ignores you.

You Don’t Have To Go To Safety Meetings

Recently, I was chosen to address a the full staff complement of a small municipality – everything from Administration and Social Services personnel to Fire, Police, Library, Recreation and Public Works staff. This was their annual Staff Day, a half-day session to inform all of the members of the municipal government staff of what was happening with new projects, new staff additions and new directions for the coming year. I was brought in to wrap up the morning offering a new perspective and a new attitude towards work, safety and developing a personal leadership role within the job environment.

During the early part of the meeting, while representatives from each department were addressing their updates to inform the rest of the staff of the goings-on, a few employees sitting in the back row decided that it was more important to chatter amongst themselves instead of keeping up to speed on what their own employer and organization was doing and how it may affect them, their work and the community in which they live and work. There was little respect or courtesy being demonstrated by these few workers especially during the part of the program in which the CAO was addressing the topics of Respect, Trust and Integrity.

Just prior to my session commencing, there was an open forum to ask questions. One of the back of the room disruptors muttered under their breath but loud enough for others around them to hear, “Do we have to be here?”

ATTITUDE ADJUSTMENT: No you don’t have to be here. You don’t have to attend any staff meetings. You don’t have to show up at work on time. You don’t have to endure three hours of coffee, donuts and pizza for free lunch. You don’t have to give your attention on the job. You don’t have to be considerate to your fellow workers. And no, you don’t have to sit through a boring meeting. Simply hand in your resignation and you’re free to do whatever you want.

However, if you take the job, you need to suck it up. You take all of the meetings, the procedures, the bosses, the whining of your co-workers, the hours, the holidays, the paycheck and the benefits you’re entitled to. You don’t have to do any of the jobs you don’t like – but you will have to give up everything you do like in order to stop doing what bores you. Some parts of the job are not as much fun as other parts of the job, granted. But they are all necessary.

My guess is that the Staff day was developed in response to, “How come no one ever tells us what’s going on?” I’m willing to bet those comments came from the people in the back row who chose not to pay attention anyway. And in a few weeks they’ll ask, “How come no one told us this was going on?”

Full kudos to the municipality for bringing the staff together to communicate what is happening with the municipality. They demonstrated respect, trust and integrity with their employees. Too bad not everyone reciprocated.

People who show no respect for their fellow workers will likely show little respect to their work, their equipment, their responsibilities, their co-workers, their bosses, their customers and to the whole concept of Safety. Would it be a loss if these people left the job? Really?